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<\/figure>\n\n\n\n1. SOC 2: ask about scope, not just the badge<\/h2>\n\n\n\n
“Are you SOC 2 compliant?” isn\u2019t the most useful first question, because almost every vendor says yes. The most valuable questions are about scope and recency.<\/p>\n\n\n\n
Ask which Trust Services Criteria the audit covered, whether it was Type I (controls designed) or Type II (controls operating over time), when the audit period ended, and whether the report covers the actual service you are buying rather than a parent company.<\/p>\n\n\n\n
UptimeRobot is SOC 2<\/a> compliant and has completed an independent audit. The report is available to buyers through an enterprise demo<\/a>, where the team walks through your specific review requirements. <\/p>\n\n\n\n If you have a security questionnaire, raise it in the same conversation so documentation and questionnaire move together.<\/p>\n\n\n\n Ask for the Data Processing Addendum and read what categories of data the vendor processes. For uptime monitoring platforms, this typically includes account information, monitor configurations (such as URLs and endpoints), and alert contact details. Confirm sub-processors, data residency, and breach notification terms.<\/p>\n\n\n\n UptimeRobot publishes its DPA<\/a>, which includes a GDPR-aligned privacy approach and a commitment to notify customers of a security incident affecting personal data without undue delay, and in any event within 72 hours.<\/p>\n\n\n\n Ask how users authenticate and how access is managed when employees join or leave the organization. <\/p>\n\n\n\n The specific questions you should consider: <\/p>\n\n\n\n UptimeRobot supports two-factor authentication and role-based team access, distinguishing admin seats from notify-only contacts, which keeps the blast radius of any single account small.<\/p>\n\n\n\n Ask how the vendor protects its own perimeter. Look for WAF coverage on customer-facing surfaces, DDoS mitigation, encryption in transit and at rest, and information about how monitoring nodes are secured given that they connect outward to customer infrastructure.<\/p>\n\n\n\n UptimeRobot encrypts data in transit and at rest and uses industry standard protections for customer-facing services. Enterprise customers with additional security requirements can discuss specific controls during the security review process. <\/p>\n\n\n\n A vendor’s own operational track record is fair game. Ask whether they publish a status page<\/a> for their own service, how they communicate incidents, and whether they have had a reportable breach.<\/p>\n\n\n\n UptimeRobot publishes its own status and maintains a public roadmap<\/a> and changelog, which is a reasonable baseline for transparency.<\/p>\n\n\n\n Ask whether the vendor runs a vulnerability disclosure program or bug bounty, how researchers can report issues, and whether penetration tests are performed regularly and by whom.<\/p>\n\n\n\n Larger procurement teams increasingly ask vendors to confirm cyber liability coverage. Ask whether the vendor carries it and whether a certificate of insurance can be provided.<\/p>\n\n\n\n This one is specific to monitoring tools and easy to overlook. Alert emails describe your outages in near real time, so ask how they are sent and secured: Is TLS enforced on outbound mail? What infrastructure details do alert emails contain? Can alert content be minimized for sensitive environments?<\/p>\n\n\n\n Also ask the reliability question: what redundancy exists on the sending side, and what alternatives exist if email fails? UptimeRobot’s answer to the second part is channel redundancy, and provides alerts via SMS, voice, push, and integrations<\/a> like Slack and PagerDuty alongside email, so no single channel is a point of failure.<\/p>\n\n\n\n Use this checklist during your vendor review to confirm that the documentation and security controls required by your organization have been covered.<\/p>\n\n\n\n If every item above has a documented answer, your security review should have the information needed to move into procurement or legal review.<\/p>\n\n\n\n Enterprise evaluations often involve more than feature comparisons. If your team has a security questionnaire, procurement checklist, or compliance review, UptimeRobot can help you work through it before purchasing.<\/p>\n\n\n\n During an enterprise demo, you can:<\/p>\n\n\n\n2. Data processing: DPA, GDPR, and what the vendor actually holds<\/h2>\n\n\n\n
3. Access control: SSO, 2FA, and role separation<\/h2>\n\n\n\n
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4. Network and application security<\/h2>\n\n\n\n
5. Incident history and transparency<\/h2>\n\n\n\n
6. Vulnerability disclosure and testing<\/h2>\n\n\n\n
7. Cyber insurance<\/h2>\n\n\n\n
8. Alert email handling<\/h2>\n\n\n\n
Vendor security review checklist<\/h2>\n\n\n\n
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Need answers for your vendor review?<\/h2>\n\n\n\n
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