UptimeRobot (a service by Uptime Robot Service Provider Ltd.) operates several websites including uptimerobot.com, uptimerobot.com/api and blog.uptimerobot.com. It is UptimeRobot's policy to respect your privacy regarding any information we may collect while operating our websites.
What This Policy Covers
- Our website uptimerobot.com;
- Our mobile applications (including the UptimeRobot mobile app for Android and iOS);
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in two ways: if and when you provide information to us and automatically through operating our Services. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for an uptimerobot.com account to provide name-surname, email address , password and that’s it.
- Transaction and Billing Information: If you buy something from us–a subscription to a uptimerobot.com plan, SMS messages, etc., for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
- Credentials: Depending on the Services you use, you may provide us with credentials for your website (like SSH, FTP, and SFTP username and password).
- Communications With Us (Hi There!): You may also provide us information when you respond to surveys or communicate with our team about a support question.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your account.
- Usage Information: We collect information about your usage of our Services. For example, we collect information about the pages you visit or site parts that you check the most. We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account or charge you for any of our paid Services;
- To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their monitors more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition–for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of UptimeRobot and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by UptimeRobot and others we think will be of interest to you, solicit your feedback, or keep you up to date on UptimeRobot and our products; and
- To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on.
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, SMS and email delivery services that help us stay in touch with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers) who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them. These vendors are listed in the "List of data sub-processors" section below.
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of UptimeRobot, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to our site.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
To enhance the security of your account, we encourage you to enable our advanced security settings, like Two Step Authentication.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services–for example, paid ones, may not be accessible.
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account, monitoring alerts and legal notices.
- Set Your Browser to Reject Cookies: At this time, UptimeRobot does not respond to “do not track” signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using UptimeRobot’s websites, with the drawback that certain features of UptimeRobot’s websites may not function properly without the aid of cookies.
- Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services :( :( :( :(, you can close your uptimerobot.com account. Please keep in mind that we may continue to retain your information after closing your account, as described in Information We Collect above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
How to Reach Us
Other Things You Should Know (Keep Reading!)
Ads and Analytics Services Provided by Others
List of Sub-processors
UptimeRobot uses the following products/services (which are all GDPR compliant):
- Limestone Networks: for sending monitoring requests and storing data.
- Amazon Web Services: for sending monitoring requests and storing data.
- Digital Ocean: for sending monitoring requests and storing data.
- Nexmo: for sending SMS and voice notifications.
- Stripe: for credit card payments.
- 2Checkout: for credit card payments.
- PayPal: for PayPal and credit card payments.
- Google Tag Manager: for serving 3rd party scripts.
- Google Analytics (Universal Analytics and/or Google Analytics 4): for analyzing the browsing behavior of our users and visitors.
- Google BigQuery: for business analysis and analyzing the browsing behavior of our users and visitors.
- Google Fonts: for loading a custom fonts.
- Rollbar: for loggin errors and bugs.
- User.com: for CRM service, customer support, online chat, behavioral messages and updates about product.
- Sendgrid.com: for sending emails, e.g. account related, occasional deal offers, etc.
- Google Ads: for auto-pausing Google ads during downtimes and for ads targeting.
- Facebook Ads: for auto-pausing Facebook ads during downtimes.
“Subscribe to updates” feature on Status pages
Status page is a voluntary option to showcase your uptime to your customers. With the PRO plan you can enable the subscription feature allowing your customers to subscribe to the announcements and updates you’ll share on your status page. These emails are sent from our servers.
Such a customer will subscribe using his email address. This customer needs to confirm his subscription through an email he’ll receive to his inbox. His email address is stored in our database and the owner of the status page doesn’t have access to it and can’t view it anywhere.
The customer can unsubscribe through a link available in every status update email he’ll receive and through an option available on the status page all the time. This action needs to be confirmed through an email too.
The Status page owner or UptimeRobot has the right to remove users from this updates list anytime without informing the subscribed user. If the Status page is removed, all related data, subscribed emails included, will be removed too.
- June 6, 2022: Updated list of sub-processors.
- April 26, 2021: Added Status pages and status updates sent from Status pages.
- April 23, 2021: Added Rollbar and Google Fonts to the list of sub-processors.
- July 15, 2019: Added Google Ads and Facebook Ads to the list of sub-processors.
- May 21, 2018: Updated for GDPR compliance.
- June 12, 2017: Removed Paylane from the list of payment processors.
- July 1, 2016: Updated the company name to reflect the change.
- May 20, 2014: Updated various typos.
- Nov 14, 2014: Added "payment processors used".