Terms of Service

commonly known as ToS or TOS or TOU...

The following terms and conditions govern all use of the Uptime Robot website and all content, services and products available at or through the website. The Website is owned and operated by Uptime Robot Service Provider Ltd. ("Uptime Robot" -a trademark of the company-). The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Uptime Robot's Privacy Policy) and procedures that may be published from time to time on this Site by Uptime Robot (collectively, the "Agreement").

Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by Uptime Robot, acceptance is expressly limited to these terms.

  1. Your Uptimerobot Account and Site. If you have an account on the Website, you are responsible for maintaining the security of your account (e-mail used, password or api keys) and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must not describe or assign keywords to your blog in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Uptime Robot may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause Uptime Robot liability. You must immediately notify Uptime Robot of any unauthorized uses of your account or any other breaches of security. Uptime Robot will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
  2. Responsibility of Contributors. By using the Website, you are entirely responsible for:
    • providing valid user data (e-mail, name, etc.);
    • not using the Website for any illegal or abusive activity;
    • securing any e-mail, password or api keys of your account;
    • only having a single account;

    Uptime Robot has the right (though not the obligation) to, in Uptime Robot's sole discretion (i) refuse or remove any content (monitors) that, in Uptime Robot's reasonable opinion, violates any Uptime Robot policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in Uptime Robot's sole discretion. Uptime Robot will have no obligation to provide a refund of any amounts previously paid.

  3. Services Provided.
    Uptime Robot automatically checks if the monitors defined by you in user-defined intervals. And, once a downtime is detected, it can notify the "user-defined contacts" with various methods (like e-mail, SMS, mobile push messages, etc.). The monitoring methods include:
    • HTTP(s)/website monitoring
    • Keyword monitoring (checking the existance or non-existance of a given keyword on a web page)
    • Ping monitoring
    • Port monitoring

    An optional Premium Plan for 1-minute checking of monitors and/or the ability to check more than 50 monitors and SMS messages (for getting SMS notifications) can be purchased.

  4. Payment and Renewal.
    • General Terms.
      Optional paid services such as extra monitors, lower intervals or SMS messages are available on the Website (any such services, an "Upgrade"). By selecting an Upgrade you agree to pay Uptime Robot the monthly or annual subscription fees indicated for that service. Payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged or credited the new prorated amount for the current payment period and the new rate will apply on your next billing cycle. Uptime Robot reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you.
    • Minimal Hardware and Software Requirements for Using Uptime Robot.
      Uptime Robot can be used with any operating system (including mobile) that can run a modern browser (IE8+, Google Chrome, Safari, Firefox).
    • Purchase Process
      Services provided by Uptime Robot can be purchased through the "Upgrade link" that can be reached after logging in the website. The process works as:
      • You select the desired Premium Plan or the number of SMS messages
      • Complete the payment with a credit card, debit card or PayPal
      • Uptime Robot sends an e-mail mentioning that the purchased service can be used

      Depending on the purchase method selected, the payments will be processed by 2Checkout.com Inc. or PayPal Pte. Ltd. (PayPal.com).

    • Automatic Renewal.
      Unless you notify Uptime Robot before the end of the applicable subscription period that you want to cancel an Upgrade, your Upgrade subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such Upgrade (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time in the My Settings section of your site's dashboard.
    • Refunds
      You may terminate your subscription to the Upgrade at any time and you will not be obligated to pay any additional fees for upcoming subscription renewal periods. However, any subscription fees you have paid in advance will not be refunded unless there has been 30 days or less since the payment. For payments made in the last 30 days or less, only those payments are refundable
  5. Delivery Policy. Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of performance of the services. The services will be deemed to be successfully delivered to you upon performance of the services.
  6. Intellectual Property. This Agreement does not transfer from Uptime Robot to you any Uptime Robot or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Uptime Robot. Uptime Robot, the Uptimerobot logo, and all other trademarks, service marks, graphics and logos used in connection with Uptimerobot, or the Website are trademarks or registered trademarks of Uptime Robot or Uptime Robot's licensors. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Uptime Robot or third-party trademarks.
  7. Advertisements. Uptime Robot reserves the right to display advertisements on your account unless you have purchased a Pro account.
  8. Changes. Uptime Robot reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. Uptime Robot may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
  9. Termination. Uptime Robot may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your Uptimerobot account (if you have one), you may simply discontinue using the Website. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  10. Disclaimer of Warranties. The Website is provided "as is". Uptime Robot and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Uptime Robot nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
  11. Limitation of Liability. In no event will Uptime Robot, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Uptime Robot under this agreement during the twelve (12) month period prior to the cause of action. Uptime Robot shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
  12. General Representation and Warranty. You represent and warrant that (i) your use of the Website will be in strict accordance with the Uptime Robot Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from Malta or the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.
  13. Indemnification. You agree to indemnify and hold harmless Uptime Robot, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
  14. Miscellaneous. This Agreement constitutes the entire agreement between Uptime Robot and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Uptime Robot, or by the posting by Uptime Robot of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of Malta in District Court of Sliema. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Uptime Robot may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Change log:

  • September 15, 2017: Updated the jurisdiction as Malta.
  • June 12, 2017: Removed Paylane from the list of payment processors.
  • July 1, 2016: Updated the company name to reflect the change.
  • May 20, 2014: Updated various typos.
  • Nov 14, 2014: Added "services provided", "purchase process" and "payment processors used".

This "Terms of Service" is based on the "Creative Commons" licensed policy by Automattic (the awesome guys that created WordPress).

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