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Elastic Cloud: Elastic Support Portal unavailable

elastic.co
September 2026 16 Major incident

We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.

Started

13:17 UTC

Duration

Lasted 2h 24m

Source

IsDown

Next time

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What happened?

We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.

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