We are investigating an issue caused by a third-party service provider, which is affecting availability of the Support Portal, including the ability to view or create support tickets.Our engineers are actively monitoring the situation and working with the provider to diagnose and resolve the issue.We will provide another update as more information becomes available or within the next hour.
Started
07:50 UTC
Duration
Lasted 9h 27m
Source
IsDown
Next time
Fastly is degraded. Is your product working?
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Affected components: Customer Services, Support Systems, https://support.fastly.com, Chatbot Feature, New Support Case, Support Ticketing System
What happened?
We are investigating an issue caused by a third-party service provider, which is affecting availability of the Support Portal, including the ability to view or create support tickets.Our engineers are actively monitoring the situation and working with the provider to diagnose and resolve the issue.We will provide another update as more information becomes available or within the next hour.
