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Salesforce: Marketing Cloud Engagement Disruption

salesforce.com
September 2026 18 Major incident

The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details

Started

13:06 UTC

Duration

Lasted 3h 17m

Source

IsDown

Next time

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Affected components: DB791

What happened?

The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details

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