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Twilio: User Authentication Identity Gateway API Failure Increase to Rogers Network in Canada

twilio.com
September 2026 18 Minor incident

Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Started

01:45 UTC

Duration

Lasted 5h 57m

Source

IsDown

Next time

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Affected components: Trust Hub, SMS, Middle East & Africa, PHONE NUMBERS, SMS, Latin America, SMS, APAC, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

What happened?

Twilio customers may be experiencing User Authentication Identity gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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