Zscaler has detected an issue with its Mumbai VII datacenter and is currently investigating the matter. Customers may encounter disconnections, periods of slowness or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Wed, 09 Sep 2026 09:33:52 UTCThe Zscaler team has identified the issue as being related to hardware failure with a node. Zscaler teams are actively prioritizing the incident, exploring various mitigation options, and working to restore services.Update - Wed, 09 Sep 2026 09:23:32 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.Update - Wed, 09 Sep 2026 09:33:52 UTCThe Zscaler team has identified the issue as being related to hardware failure with a node. Zscaler teams are actively prioritizing the incident, exploring various mitigation options, and working to restore services.
Started
07:34 UTC
Duration
Lasted 4h 41m
Source
IsDown
Next time
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Affected components: APAC
What happened?
Zscaler has detected an issue with its Mumbai VII datacenter and is currently investigating the matter. Customers may encounter disconnections, periods of slowness or increased latency. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Wed, 09 Sep 2026 09:33:52 UTCThe Zscaler team has identified the issue as being related to hardware failure with a node. Zscaler teams are actively prioritizing the incident, exploring various mitigation options, and working to restore services.Update - Wed, 09 Sep 2026 09:23:32 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.Update - Wed, 09 Sep 2026 09:33:52 UTCThe Zscaler team has identified the issue as being related to hardware failure with a node. Zscaler teams are actively prioritizing the incident, exploring various mitigation options, and working to restore services.
