With so many incident management software options in the market, choosing the right one can take up a lot of your time. To simplify your search, I have evaluated a range of tools and came up with a list of the top 15 incident management tools that could be helpful to you. We will cover each option in this blog, focusing on key aspects like alerting features, integrations, status pages, and incident management capabilities. We have included details on key features, pricing plans, user reviews, and more to help you make the best choice for your team. Best incident management tools Here is an incident management tools list to help you choose the right fit for your business. Incident Management SoftwareFree TrialPricing (Monthly)BasicPremiumEnterpriseUptimeRobotNAYes$8$34$64Zendesk14 days No€19€55 – €89€115ServiceNowNANoAvailable on requestFreshService14 days No€25€50 – €100€130OpsGenie14 days Yes$11$23$35PagerDuty14 daysYes$25$49On requestSpiceWorks Help DeskYesYesPaid plans are not availableNijaOne Ticketing SoftwareYesNoAvailable on requestBigPandaNA NoAvailable on requestNewRelicYesYesPlans start at $49/userincident.ioNAYes$19$25On requestxMattersNAYes$9$39On requestClickUpYesYes$10$19On requestJira Service Management7 daysYes$7.16$12.48On requestFireHydrantYes No$800On request UptimeRobot Since we are the ones writing this article, we’ll start by discussing UptimeRobot. However, to maintain objectivity, we won’t assign a score to it. Instead, we’ll focus on providing a clear and comprehensive explanation of why UptimeRobot is one of the most popular website monitoring services among users. Sounds fair? Let’s get started. UptimeRobot is an all-in-one uptime monitoring tool that combines website, SSL, ping, port, cron job, and keyword monitoring into a simple, user-friendly platform. It helps developers and IT teams easily monitor their systems, ensuring websites, servers, and APIs stay up and running. With its straightforward interface, UptimeRobot makes it easy to track performance and quickly respond to any issues. Key features Server Monitoring: You can keep track of your server’s uptime and response time while getting live alerts via up to 17 native integrations. Instant Alerts: UptimeRobot sends notifications through email, SMS, webhooks, and popular third-party integrations like Slack and PagerDuty. Maintenance Window: You can easily schedule planned maintenance periods to prevent unnecessary alerts. Advanced Notification Settings: You can customize alerts according to your preferences, helping to streamline incident management processes and ensure you only receive the most relevant notifications. Mobile App: With UptimeRobot, you can monitor and manage uptime on the go using a user-friendly mobile app that delivers instant notifications, ensuring you are always aware of critical updates wherever you are. Detailed Reporting: UptimeRobot helps you identify and resolve issues quickly by providing valuable insights into uptime, response times, and the causes of downtime. Status Pages: You can create customizable public status pages with UptimeRobot to transparently communicate system status to your users or customers, ensuring they are informed of any issues or downtime. Easy Integration: UptimeRobot offers a powerful API for seamless integration with your existing tools and workflows. Pricing Free plan: Offers basic monitoring features for 50 monitors with 5-minute check intervals. Pro plans: Start from $7/month, providing 1-minute or 30-second checks, advanced features, and up to 17 native integrations for your favorite programs. Customer ratings G2 Score: 4.6/5 (based on 170+ reviews) Capterra Score: 4.7/5 (based on 38+ reviews) “I have been using UptimeRobot for many years, across multiple jobs. It’s changed over the years, but it is simple to set up, gives options for monitoring and SSL, and the price is crazy inexpensive. Can’t beat it… especially if you are moving from zero monitoring to needing it quickly.” – G2 review Try UptimeRobot for FREE (forever) Zendesk Zendesk’s incident management software helps reduce service disruptions with fast and easy implementation. Its intuitive ticketing system lets agents manage incidents quickly without lengthy training, resulting in a faster time to value. Key features Intuitive ticketing system AI-Powered Self-Service Fast and easy implementation with out-of-the-box functionality Over 1,500 integrations allow for customization and scalability Automatic alerts via Microsoft Teams, Slack, live chat, and email Pricing Plans start at €19 per agent/month. A 14-day free trial is available. Customer ratings G2 Score: 4.3/5 (based on 5,800+ reviews) Capterra Score: 4.4/5 (based on 3900+ reviews) “Zendesk offers an easy-to-use and complete feature set for customer support and external documentation. All of which is maintainable by non-technical people.” – Capterra review ServiceNow IT Service Management ServiceNow IT Service Management (ITSM) is a cloud-based solution designed to streamline service management. With built-in AI, machine learning, and virtual agent chatbots, ITSM can reduce the workload for your IT staff and increase productivity by 30%. Key features Predictive analytics Multiple language support Supports hundreds of integrations Automation of routine tasks and notifications Customized workflows between employees, customers, and technology Pricing Pricing is available on request. Customer ratings G2 Score: 4.3/5 (based on 800+ reviews) Capterra Score: 4.5/5 (based on 30+ reviews) “What I dig most about ServiceNow IT Service Management is how it streamlines everything. It’s like having a super organized command center for all IT stuff. From tracking issues to managing requests, it’s all in one place, making my job way easier.” – G2 review FreshService Freshservice, by Freshworks, is an intelligent, cloud-native service management solution designed for modern teams. It offers an out-of-the-box, end-to-end experience that allows employees to work from anywhere, anytime. With AI-driven features, Freshservice enhances efficiency and agility, delivering intelligent and contextual user experiences. Key features Omnichannel support Powerful automation Change management ML-powered suggestions and responses Modern UI and intelligent ticketing Pricing Freshservice offers four pricing plans ranging from €25 to €130 per user. It includes a 14-day free trial with no credit card required. Customer ratings G2 Score: 4.6/5 (based on 1,200+ reviews) Capterra Score: 4.5/5 (based on 580+ reviews) “Freshservice has been a lifesaver for our helpdesk and asset management. Freshservice has a wide range of features to use with a whole bunch of automation abilities as well. It easily integrated into our M365 tenant as well.” – G2 review OpsGenie Opsgenie, by Atlassian, is a modern incident management platform designed for always-on services. It helps Dev and Ops teams plan for disruptions and maintain control during incidents. Users can receive push notifications, take immediate action, monitor issue status, and manage on-call responsibilities directly from the mobile app. Key features Actionable and reliable alerting On-call management & escalations Advanced reporting and analytics Service-aware incident management Integrates with 200 powerful apps and web services Pricing OpsGenie offers three pricing plans: Essentials for $11, Standard for $23, and Enterprise for $35 per user. Each plan includes a 14-day free trial. Customer ratings G2 Score: 4.2/5 (based on 45+ reviews) Capterra Score: 4.7/5 (based on 140+ reviews) “The user-friendly interface and customizable alerting rules make OpsGenie a valuable tool for incident management.” – Capterra review PagerDuty PagerDuty helps you effectively manage and resolve IT incidents and critical operational issues. It empowers your team to prioritize incidents accurately, respond efficiently, and reduce operational overhead. With PagerDuty, you can minimize downtime, improve response times, and maintain high-quality digital operations across various industries, ensuring seamless workflows and better customer experiences. Key features Process automation Unlimited notifications Alerting and escalations Incident response orchestration Over 700 integrations are available Pricing Plans start at $25 per user/month. A free plan and a 14-day free trial are available. Customer ratings G2 Score: 4.5/5 (based on 800+ reviews) Capterra Score: 4.6/5 (based on 200+ reviews) “PagerDuty has a a great user interface and a great experience as majorly helps in identifying problems and sorting them out hassle-free. It helps us out in great ways to achieve and accomplish the task with its great automated features.” – G2 review SpiceWorks Help Desk SpiceWorks offers free incident management software to help you run a more efficient internal IT help desk. It operates on an ad-based revenue model, allowing users to access the software at no cost. However, you will have to contend with banner ads within the interface. Additionally, there are no paid plans available for upgrading to ad-free services. Key features Workflow automation Incident assignment Incident reporting and tracking Third-party integrations Knowledge base Pricing Spiceworks is completely free with no limits on admins or tickets. Customer ratings G2 Score: 4.3/5 (based on 300+ reviews) Capterra Score: 4.4/5 (based on 560+ reviews) “For us IT helpdesk/Specialist, this product works like magic. We can easily monitor and keep track of our ticketing management, we can also check the reports very well and it was so organized.” – Capterra review NinjaOne Ticketing Software NinjaOne is an automated IT management platform that empowers over 17,000 IT teams with visibility, security, and control over their endpoints. It simplifies operations by integrating ticketing, endpoint management, and backup, allowing teams to efficiently manage their IT portfolio and support users from anywhere. Key features Remote monitoring Patch management Multi-monitor support ITIL policy compliance Workflow management Pricing NinjaOne operates on a pay-as-you-go model, with no long-term contracts or commitments. You simply pay month-to-month based on the number of devices you monitor. Customer ratings G2 Score: 4.8/5 (based on 1,400+ reviews) Capterra Score: 4.8/5 (based on 220+ reviews) “NinjaOne is a user-friendly and reliable RMM solution that simplifies IT management. Its intuitive interface makes monitoring and managing devices easy, while automation features save time on routine tasks.” – G2 review BigPanda BigPanda helps you prevent and resolve IT outages through event correlation and automation powered by AIOps. It automatically collects alerts from third-party tools. These alerts are transformed into context-rich incidents, which help prevent outages and simplify incident management. Key features Alerting & reporting Constant monitoring Root cause identification AI-driven incident correlation Automated incident prioritization Pricing Pricing is available on request. Customer ratings G2 Score: 4.5/5 (based on 110+ reviews) Capterra Score: 4.5/5 (based on 2 reviews) “We love that BigPanda can easily integrate with our external software to consolidate data and incident notifications. Customer support is very responsive to our inquiries and support tickets.” – G2 review NewRelic New Relic provides server monitoring solutions that enhance your server infrastructure with real-time monitoring and full-stack analysis. Designed for large operations, it aggregates telemetry data and offers proactive incident response tools, including a live feed for ticket statuses and event logs. Key features Intuitive dashboard Real, actionable insights 750+ integrations available Secure, hyper-scalable data platform Dashboards, alerts, and integrations all in one place Pricing Plans start at $49 per core user per month for up to five users. A free plan is also available with 100 GB data ingest and 1 full platform user. Customer ratings G2 Score: 4.3/5 (based on 450+ reviews) Capterra Score: 4.5/5 (based on 170+ reviews) “New Relic has saved countless hours in debugging and diagnosing issues with our applications and stack. The insights provided are unparalleled and have enabled us to drastically improve customer experience while reducing needed developer hours.” – G2 Review incident.io incident.io is a Slack-powered incident management platform designed for tech-led businesses. It helps manage incidents from declaration to post-mortem. The platform offers automatic incident detection, customizable workflows, and detailed reporting, all within a centralized interface. Key features Constant monitoring Lifecycle visualization Automated workflows Detailed incident timelines and analytics Real-time incident management and communication Pricing There are four plans available, including a free trial for individuals and early-stage teams. Paid plans start at $19 per user per month. Customer ratings G2 Score: 4.8/5 (based on 150+ reviews) Capterra Score: NA “Its intuitive UI is easy to integrate and helps the developers in their everyday work while providing enough transparency to management. The team is terrific and believes in their product, and it actively helps us take our first steps toward a better world.” – G2 Review xMatters xMatters enhances incident resolution through workflow automation, collaboration tools, and analytics. It leverages AI and automation to reduce the impact of digital events, improve response times, and minimize service disruptions. Key features Signal intelligence Actionable analytics Workflow automation On-call management Adaptive incident management Pricing Free: Upto 10 users Starter: $9 per user per month (up to 100 users) Base: $39 per user per month Advanced: Available on request Customer ratings G2 Score: 4.5/5 (based on 590+ reviews) Capterra Score: 4.5/5 (based on 130+ reviews) “xMatters is a game-changing for our IT response team. Fast detection using the 24/7 scanner to detect incident/issue with our IT system and it will tag the issues by it severity tiers before notifying appropiate IT team to fix it.” – G2 review ClickUp ClickUp is primarily a project management tool, but teams can also use it for incident management. Its flexible features allow you to create tasks for each step of the incident response process, set priorities, and assign due dates. Key features Case management Instant messaging Customized dashboards Incident report templates Integrates with over 1000 tools Pricing Plans for ClickUp start at $10 per user per month. A free plan is also available. Customer ratings G2 Score: 4.7/5 (based on 9,820+ reviews) Capterra Score: 4.6/5 (based on 4,230+ reviews) “ClickUp allows our company to keep track of important tasks, milestones, and improves the efficiency of our workflow on a daily basis. I love how you can customize the workspaces and the automation feature is amazing!” – G2 review Jira Service Management Jira Service Management is part of the Atlassian product family. It helps organize and prioritize service requests, incidents, problems, and changes in one place, ensuring teams stay aligned with SLAs. With extensive customization options and agile workflows, it’s ideal for teams using agile methodologies in incident resolution. Key features Ticket management Reporting and analytics Customizable workflows Advanced alert integrations Integration with development and IT operations tools Pricing Plans start at $7.16 per user per month. A free plan and a seven-day free trial are also available. Customer ratings G2 Score: 4.2/5 (based on 760+ reviews) Capterra Score: 4.5/5 (based on 670+ reviews) “The best thing I like about Jira is its ticket management system. The tickets are so well organised. In proper different stages, to-do, in progress, in review and the different stages created by client/business owner.” – G2 Review FireHydrant FireHydrant is an all-in-one incident management platform designed to help teams manage incidents from detection to post-mortem. It automates incident response workflows, provides real-time status updates, and covers on-call management, status pages, and retrospectives. Key features On-call scheduling Readiness checklist Team-based alerting Actionable learnings and analytics Automated, unified incident response Pricing FireHydrant offers two plans: Pro and Enterprise. The Pro plan is priced at $9,600 per year. Customer ratings G2 Score: 4.4/5 (based on 50+ reviews) Capterra Score: 4.8/5 (based on 4 reviews) “FireHydrant has filled nearly every cap that we experienced in the past with incident management. From day one transitioning to FireHydrant, they have proved to be a great investment and improvement over our previous product.” – G2 review Open-source incident management tools If you are interested in exploring open-source incident management applications, here are some worth considering: OnCall Grafana OnCall is an open-source on-call management system built specifically for developers. It features simplified workflows and interfaces tailored to the needs of engineers. Grafana OnCall helps teams manage their on-call schedules through calendar integration, ensuring they receive only relevant notifications. This allows for better work-life balance for the users. Key benefits Notifications via Slack, Telegram, voice, and SMS Automatic ticket escalation Automatically groups alerts Centralized view of all your alerts Dispatch Dispatch by Netflix is a crisis management orchestration framework that manages incident metadata and resources. It uses tools already in use throughout the organization. It provides a comprehensive crisis management toolset, enabling incident participants to focus on resolution. Key benefits Leverages existing APIs for seamless integration Manages the entire incident lifecycle AlertManager The Alertmanager, developed by the Prometheus project, helps teams manage the alerting data produced by Prometheus. It deduplicates, groups, and routes alerts to the correct receiver integrations, like email, PagerDuty, and OpsGenie, using a webhook receiver. Key benefits Alert silencing and inhibition Simplified architecture Multi-channel notifications GoAlert GoAlert is an open-source incident management and on-call scheduling tool developed by Target. It features flexible on-call scheduling, automated escalations, and multi-channel notifications (SMS, voice, and push) to ensure the right person is engaged automatically at the right time in the right way. Key benefits Easy-to-use schedule management Customizable escalation policies Seamless integration with various monitoring and ticketing systems What you should look for in an incident management software To be honest, selecting the top 15 incident management tools wasn’t easy. That’s why I developed a structured process to make the evaluation as fair and thorough as possible. The first step was identifying the key factors that would shape the decision, such as core functionality, usability, pricing, and more. After that, I assigned a specific weight to each factor to ensure the final rankings reflected the most important aspects of incident management. Here’s a breakdown of the factors that influenced the rankings: Core Incident Management Functionality (25%): I focused on essential features like alerting, ticketing, and incident tracking. These are the backbone of any good incident management tool. Additional Standout Features (25%): I looked beyond the basics to assess unique features that set each tool apart, such as automation, analytics, and integrations with other systems that could improve overall incident management. Usability (10%): How easy and intuitive a tool is to use plays a big role in its effectiveness. I evaluated the user interface and how smoothly users can navigate each platform. Onboarding (10%): I considered how quickly and easily teams can start using each tool. This included looking at the quality of tutorials, setup guides, and any training resources available. Customer Support (10%): A tool is only as good as the support behind it. I assessed the responsiveness and availability of customer support services, which is crucial during critical incidents. Value for Money (10%): I compared the pricing models against the features offered, ensuring each tool provides good value relative to its cost. Customer Reviews (10%): Finally, I reviewed user feedback from platforms like G2 and Capterra to get a sense of how real customers felt about the tools—what they loved and what issues they encountered. By using this weighted scoring system, I was able to rank each incident management app objectively. The result is a well-rounded list of the best incident management solutions, suited for different needs and industries. Please understand that this is based on my scope of research and evaluation; if I missed any tools, feel free to share your recommendations with me.